使用 Café Cup 平板电脑进行移动点餐

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非接触式场外用餐：送货和外卖
92% 的餐厅交易都是在店外进行的，因为顾客认为外送和外带比在店内用餐更安全。

餐厅经营者可以通过在线或电话接受付款和小费，并让顾客提供送餐人员将食物送到何处和如何送达的指示，从而最大限度地减少送餐和外卖过程中的接触。

成功送餐的 7 个专业技巧
在本免费指南中了解如何充分利用送餐服务

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路边取货和外卖以减少人与人之间的接触
咖啡连锁店 Coupa 在疫情初期就认识到了路边取货的价值。随着卫生限制措施的实施，该机构希望尽可能地降低污染风险。

结果：Coupa 允许客户通过应用程序订购产品并在路边取货，而无需离开车辆。对于联合创始人 JP Coupal 来说，这鼓励顾客留在车里。 “收到订单后，我们就知道必须将其交给客户。他甚至不必离开他的车辆。”

另一项举措：位于巴黎、专营正宗黎巴嫩美食的Mezzencore 餐厅决定加强其外卖销售系统，以满足顾客日益增长的需求。为了节省时间，该店配备了现代化的厨房显示屏，以减少订单错误并实时接收在其平台上下的订单。这一举措再次有助于尊重社交距离并限制身体接触。

Mezzencore 外卖服务
Mezzencore 餐厅为顾客提供在线订餐选项

非接触式菜单和点菜
为了方便非接触式订餐，二维码是餐馆老板越来越多 日本赌博数据 地采用的最新选择之一：顾客无需触摸菜单（通过手传递）即可查看不同的菜肴。他们还可以使用手机扫描二维码并查看菜单。

一些餐厅进一步利用了该功能，允许店内顾客通过手机订餐和付款。

Lightspeed Order Anywhere等一些解决方案允许客户在线订购，甚至可以安排预订，以便稍后取货。

Coupa Cafe 最近实施了一个二维码系统，让顾客无需与工作人员互动即可在现场下订单和付款。

Coupal 表示：“你可以坐在户外（保持社交距离的）桌子旁，扫描桌子上的二维码，就可以在手机上加载我们的菜单。” “只要您下订单，订单就会自动提交到我们的收银系统，就像您在收银处被收银员叫一样。”

“唯一的接触就是递上食物，大概持续五秒钟。经理说：“这是一种让人们无需来到咖啡店订餐就能享受咖啡的好方法。”

位于布鲁塞尔的咖啡馆 Cup 28也开始采用移动订餐方式，以尊重社交距离并节省服务时间：“当时，我们使用的系统非常复杂，不允许我们带着 iPad 四处走动来接受订单。能够在整个房间内以超移动的方式使用多台平板电脑工作，可节省大量时间并为高效的服务增添巨大的价值。服务员可以在餐厅的任何地方直接通过 iPad 同时接受多个订单，而不再需要返回柜台在电脑上输入订单。 »


Cup 28 Coffee 使用平板电脑接单，以节省时间并减少订单错误

非接触式支付
结账需要长达九分钟的时间，并且需要工作人员和餐厅之间进行多次互动。通过非接触式支付，可以消除员工和顾客之间的接触，从而更快地更新餐桌。

可以使用二维码在现场进行非接触式支付。巴塞罗那葡萄酒吧 (Barcelona Wine Bar) 是一家提供全方位服务的西班牙小吃餐厅，在美国拥有多家分店，它已调整其就餐体验以适应新冠疫情时代。此体验包括扫描二维码下订单和付款。

非接触式支付对外卖订单也有好处。假设客户下了路边取货订单，但并未提前付款。服务员无需进入餐厅并向收银员递上卡或现金（这会违背路边取餐概念的目的），而是可以将餐点送到顾客手中，并让他们通过移动支付处理器扫描卡来付款。

这就是沙拉吧 Elsalad所实施的：为了适应顾客的新支付习惯并遵守社交距离措施，该连锁餐厅现在为顾客提供通过其支付终端进行电子支付的选项，该支付终端可与 Lightspeed 收银机解决方案集成。

这一趋势似乎也在酒店和餐饮行业得到证实：美居酒店允许顾客通过二维码非接触式订购客房服务。通过与 Lightspeed 收银系统的二维菜单应用程序集成，订单会自动发送到厨房，避免数据输入错误。

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