Conversational UX Tip:
Posted: Tue May 20, 2025 7:34 am
Treat every interaction as a “micro-app.” Each screen = 1 idea, 1 action.
Tools like Landbot and Twilio Studio let you visually design these flows.
48. Hybrid Human + AI Support Systems on WhatsApp
Customers want speed and empathy—so combine bots and humans.
Architecture for Hybrid Support:
Tier 1: AI Bot
Handles 60–80% of queries (FAQs, pricing, product info)
Auto-tags conversation based on keywords
Tier 2: Human Agent
Steps in when bot confidence < 80%
Gets context log and suggestions from AI
Escalation Protocol
Time-based israel whatsapp number data triggers: No resolution in X min → escalate
Intent-based triggers: “I want to speak to someone”
KPIs:
First response time (FRT)
Bot containment rate
Customer satisfaction (CSAT)
Use providers like [Freshchat], [Respond.io], [Yellow.ai], or a custom GPT + WhatsApp Business API stack.
Tools like Landbot and Twilio Studio let you visually design these flows.
48. Hybrid Human + AI Support Systems on WhatsApp
Customers want speed and empathy—so combine bots and humans.
Architecture for Hybrid Support:
Tier 1: AI Bot
Handles 60–80% of queries (FAQs, pricing, product info)
Auto-tags conversation based on keywords
Tier 2: Human Agent
Steps in when bot confidence < 80%
Gets context log and suggestions from AI
Escalation Protocol
Time-based israel whatsapp number data triggers: No resolution in X min → escalate
Intent-based triggers: “I want to speak to someone”
KPIs:
First response time (FRT)
Bot containment rate
Customer satisfaction (CSAT)
Use providers like [Freshchat], [Respond.io], [Yellow.ai], or a custom GPT + WhatsApp Business API stack.