Ensure your bot is clearly identified as such in the group

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Rajulk985
Posts: 61
Joined: Tue Dec 17, 2024 3:23 am

Ensure your bot is clearly identified as such in the group

Post by Rajulk985 »

Transparency:

Inform Group Members: Clearly state in your group description that a bot monitors discussions for community management, personalization, and improving member experience. Link to a detailed privacy policy.
Consent & Control:

Opt-in for Private Messages: For any non-essential, promotional private messages triggered by group activity, users should have clearly opted into receiving such communications from your bot. While they are in your group, direct, unprompted private messages can be intrusive if not handled carefully.
Easy Opt-Out: Provide clear instructions for users to opt-out of oman telegram users mobile phone number list personalized communications or specific types of messages from your bot (e.g., a "STOP" command).
Value-First Approach:

Every targeted message must genuinely provide value to the recipient. It should address a stated need, offer a relevant solution, or provide exclusive content. Avoid generic sales pitches.
Contextual Relevance:

Ensure the outreach is highly relevant to their group activity. Referencing their past interactions makes the message feel helpful, not intrusive.
Avoid sending targeted messages that reveal overly sensitive or private information inferred from their discussions.
Frequency Capping:

Do not bombard users with private messages, even if they are highly personalized. Implement logical delays and frequency limits.
Data Security:

All collected group data and user profiles must be stored securely and protected from unauthorized access. Comply with all relevant data privacy regulations (GDPR, CCPA, and local laws).
Human Fallback:

For complex issues or when a user explicitly requests it, always provide a clear path to connect with a human agent.
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