Identify sales opportunities from support inquiries
Posted: Wed May 21, 2025 3:40 am
User starts the bot (e.g., for a "Product Recommendation Quiz," "Solution Finder").
Bot guides the user through a series of questions (using buttons for multiple choice, or asking for text input).
Based on answers, bot provides a personalized recommendation or score.
Bot then asks for contact details to send a detailed report or connect with an expert.
Data Captured: Responses to quiz questions (used for segmentation), Name, Email/Phone.
Demo/Consultation Booking Funnel:
Goal: Facilitate direct scheduling of sales demos or expert consultations.
Bot Flow:
User clicks "Book a Demo" or "Request turkey telegram mobile phone number list Consultation" button in your channel, website, or bot.
Bot asks qualifying questions (e.g., "What is your company size?", "What specific problem are you hoping to solve?").
Bot presents available time slots (integrated with your scheduling software) or asks for preferred times.
Bot collects name, email, and potentially phone number.
Bot sends confirmation and calendar invite.
Data Captured: Name, Email, Phone, Company Size, Specific Problem, Preferred Time.
Customer Support to Sales Funnel:
Bot Flow:
User initiates a support query with the bot.
Bot attempts to resolve with FAQs.
If bot cannot resolve, or if query indicates a deeper need (e.g., "How do I upgrade to X feature?", "Does your tool integrate with Y?"), bot can offer to connect them with a sales representative.
Bot asks for contact details to facilitate the sales handover.
Data Captured: Query details, Name, Email, Potential Sales Need.
Phase 2: Essential Bot Features for Robust Lead Collection
To implement these funnels, your Telegram bot needs advanced capabilities.
Bot guides the user through a series of questions (using buttons for multiple choice, or asking for text input).
Based on answers, bot provides a personalized recommendation or score.
Bot then asks for contact details to send a detailed report or connect with an expert.
Data Captured: Responses to quiz questions (used for segmentation), Name, Email/Phone.
Demo/Consultation Booking Funnel:
Goal: Facilitate direct scheduling of sales demos or expert consultations.
Bot Flow:
User clicks "Book a Demo" or "Request turkey telegram mobile phone number list Consultation" button in your channel, website, or bot.
Bot asks qualifying questions (e.g., "What is your company size?", "What specific problem are you hoping to solve?").
Bot presents available time slots (integrated with your scheduling software) or asks for preferred times.
Bot collects name, email, and potentially phone number.
Bot sends confirmation and calendar invite.
Data Captured: Name, Email, Phone, Company Size, Specific Problem, Preferred Time.
Customer Support to Sales Funnel:
Bot Flow:
User initiates a support query with the bot.
Bot attempts to resolve with FAQs.
If bot cannot resolve, or if query indicates a deeper need (e.g., "How do I upgrade to X feature?", "Does your tool integrate with Y?"), bot can offer to connect them with a sales representative.
Bot asks for contact details to facilitate the sales handover.
Data Captured: Query details, Name, Email, Potential Sales Need.
Phase 2: Essential Bot Features for Robust Lead Collection
To implement these funnels, your Telegram bot needs advanced capabilities.